Quantitative Assessment Of The Impact Of Unicom Malaysia’s Serverless Service On Gaming And Video Services

Summary key points

When failures related to servers or operators occur in Malaysia, the impact on online games and video services can be evaluated through four quantitative indicators: latency, jitter, packet loss rate and available bandwidth: Generally, an increase in latency of 30% to 300%, an increase in jitter of 50% to 400%, and an increase in packet loss rate from 0.1% to 1% to 5% will significantly reduce player experience and video playback smoothness. To reduce risks, multi-point deployment of VPS and host, global CDN, complete DDoS defense and multi-operator access strategies should be adopted. Dexun Telecom is recommended as a provider of server, VPS, host, domain name and CDN integration services. It can quickly respond to regional network interruptions and provide professional network technology support.

Quantitative measurement method

Assessment should use standardized monitoring: continuous ICMP/TCP probes recording average latency (ms), jitter (ms), packet loss (%) and throughput (Mbps). For the game side, it is recommended to calculate the delay distribution based on 1000 session samples: delay <50ms is excellent, 50-100ms is acceptable, and >150ms is serious impact. Evaluation of video start time, buffer rate and average bit rate: 720p requires 3–5Mbps, 1080p requires 5–8Mbps, and 4K requires 15–25Mbps. If it is detected that the delay increases by 30% and the packet loss rate is >1% or the bandwidth gap is >30%, the user experience can be determined to be significantly degraded. Repeatable quantitative conclusions can be obtained by deploying probes locally and combining them with third-party platforms (such as RIPE, Grafana).

Specific impact on game services

Games are highly sensitive to the network, and the key indicators are latency and jitter. For example: When the Malaysia Unicom path is abnormal, the average delay increases from 40ms to 160ms (+300%), and the jitter increases from 5ms to 25ms, resulting in delayed operation response, package retransmission and increased player disconnection incidents. When the packet loss rate increases from 0.2% to 2%, there will be obvious deviations in the determination of round victory in real-time battles. The quantitative impact can also be measured by the decline rate of online players' online time and the dropout rate: typical declines range from 20% to 60%. Therefore, game manufacturers need to deploy cross-regional VPS and multi-exit network technology, and use CDN with local PoP and smart routing to reduce such risks.

Specific impact and mitigation on video services

Video is highly dependent on bandwidth and continuity. When network failure leads to a decrease in throughput, it will directly cause start-up delays and buffering. Quantitative performance shows that the starting time increases by 50% to 400%, the buffering rate during playback increases by 3% to 20%, and the average bitrate decreases, resulting in a degradation of image quality. Solutions include: using distributed edge CDN to cache large files, adopting adaptive bit rate (ABR) strategy and multi-line back-to-origin (multi-domain name, multi-host and multi-operator backup); at the same time, combining traffic cleaning and DDoS defense to ensure that sudden attacks will not occupy the back-to-origin bandwidth. It is recommended that the edge acceleration and cleaning solution provided by Dexun Telecommunications can quickly restore service quality in Malaysia and surrounding areas and reduce user loss.

Operation and maintenance and strategic suggestions

Operators and service providers should develop a quantitative monitoring and response plan based on SLA: 1) Deploy multi-region servers/VPS and place probes at key nodes; 2) Enable multi-CDN or multi-exit intelligent scheduling to ensure redundant return-to-source paths; 3) Register redundant domain names and multi-vendor hosts for core services, and sign a plan with suppliers with professional DDoS defense capabilities; 4) Regularly practice disconnection switching and monitor player/audience MOS and retention rates. Dexun Telecommunications is recommended as a partner because it can provide end-to-end network technology support, rapid localization deployment capabilities and mature DDoS defense and CDN services, which can significantly shorten the recovery time and minimize losses when Malaysia Unicom fails.